Finest Movers Inc

I have used professional movers more than a dozen times admittedly always for overseas shipments (which you would think were more difficult) but FINEST MOVERS are by far the worst moving company I have ever experienced. I had little or no problems with any of the others I used & have never made a claim. So many things went wrong with this move I can barely begin to detail it however most all of the problems stemmed from their complete lack of communication once the order had been placed & deposit made. They just did not want to discuss anything. I was transferred repeatedly & half the time the calls were dropped. The original estimate they provided was out by 100% ($5.5 initially) they almost doubled the price & you have no right of refusal once they have your shipment loaded. Unless you want it sall unpacked. Although I did add a few additional items I withdrew several also but they still insisted on doubling the cost. Everytime I tried to calll them they would either not answer my call or it went to a machine - no calls were ever returned & I made dozens. Their answers were typically snippy & short and usually I was told to call back later. The van they originally sent was too small to take my shipment & arrived 5 hours late. They returned the next day to finish packing. The van was very old & leaked oil all over my driveway. The shipment was put into storage for 2 months & it took FINEST MOVERS 3 weeks to find a truck to deliver my shipment. The date changed 3 times & until I threatened legal action would have taken even longer. When it was finally delivered I noticed several items damaged  & commented to the movers who told me I had 30 days to detail & photograph everything & submit a claim. I did so but the claim was DENIED because they said it has to be made "within 48hrs"..I had over 100 boxes & other items to unpack & inspect..totally unrealistic to expect anyone to undertake this within 48 hours (espcially provide details & photographs). I had to resubmit everything to the Insurance company (MOVINGINSURANCER.com) recommended by FINEST MOVERS) who told me that FINEST MOVERS would not return their calls..surprise surprise - I could have told them that. The "documentation" provided by FINEST MOVERS was almost illegible & my copy could hardly be read. Bottom line I would not recommend FINEST MOVERS or the Insurance Company to move anything of mine in future & the Insurance was a total waste of money too. A bitter experience & one I hope no one else has to go through. Extremely unprofessional service AFTER deposit made. Once they have your stuff you are totally at their mercy & they know it!  .

Service cost: $10652

I am a school teacher and needless to say the pay isn't great. So I did not have a huge budget to pull off my move to Oklahoma. Alot of the companies that quoted me were simply too expensive. I got a quote from one company and the price was sooo much lower and the rep was nice that I booked with them. Well then I kept getting calls from movers to which  I responded I am all set however when Collin called me to follow up about the quote he gave me we started to conversate some and when I told him the price I got he told me that there had to be a catch and that while he would never disparage any other company I should look into the company I choose. When I did I found why the price was so cheap. The internet was full of stories were clients had their stuff badly damaged, lost and deliveries that simply were never done because of ridiculous add on charges that were never disclosed till after pick up was completed. Thank goodness Collin found me so I canceled the other company and went with Finest Movers . The price just made my budget. I just had to downsize a little but the service was flawless and the move was a piece of cake. Thanks Finest Movers    .

Service cost: $1489

My daughter hired this company to move her small amount of apartment items from FL to OH. As soon as they arrived, they doubled the original quote. They charged her $300 extra for carrying 3 boxes of dishes to the moving van! The drivers were extremely rude and smart-alecky, even to my husband. She had to leave her her mattress and couch behind because they wouldn't take it without charging her another extra $600. Isaac would never return calls and was very evasive. Collin didn't follow through on anything. It has now been three weeks and her things are finally being delivered, yet the moving van is too large to fit through the storage company's gate, so everything has to be moved to my brother-in-law's pickup. Then, we have to unload it. DO NOT USE THIS COMPANY! PLEASE LEARN FROM OUR EXPERIENCE AND SAVE YOURSELVES THE STRESS WE ARE GOING THROUGH. This has been one of the most hellish experiences of our lives.

Service cost: $1100

The only positive I can say is they were on time and worked with me on trasporting my things.  They destroyed every single item I have and told me to file with "insurance."  I did and never heard another word from them.  All of my possessions were totally ruined and I have had to start over.  Some were collectors items that cannot be replaced.  I filed a complaint with the Fort Lauderdale BBB and they did nothing.  BEWARE..  maybe local moves are ok, but don't do a long distance move and expect your things.

Service cost: $7500

The pickup of my furniture was one of the worst moving experiences I have ever had.  The intial estimate for my move was 1100 dollars.  That quickly changed when the movers arrived and only after packing their truck with my stuff did they tell me that the price had doubled because of the amount of "cubic feet" of furniture I had.  Obviously, these people have no idea how to calculate cubic feet considering I had to correct them and bring out my tape measure to show them how it's really done.  Not only could the movers not perform basic math calculations critical to the overall price of my move, they would constantly hit on me making me feel incredibly uncomfortable (Any single women moving should have someone with them during pickup).  One of the men even kept repeating how pretty I was and how I needed to promise him to never stop smiling.  VERY UNPROFESSIONAL for a moving company.  As soon as this company took possession of my things they refused to answer any phone calls I made to them dealing with the status of my delivery.  In fact, everytime I called they said someone would call me back and they never did.  So I decided to stay on the phone until someone would speak to me and the woman who answered kept putting me on hold and then would hang up on me.  Finally, my delivery arrived by men who were contracted out from different moving companies.  These men were absolutely amazing and professional and I will make sure to use their company if I ever need movers again.  Unfortunetly, most of my items including my antique loveseat were badly damaged due to the carelessness of "Finest" movers.  The men who dropped my stuff off claimed that this is very common amongst finest movers and that they were surprised that none of my items were stolen.  It was also explained to me how this company rips off their customers with the whole measuring in "cubic feet" ,since most people don't know how to calculate this to begin with.  Bottom line, this company should not be allowed to operate.  Spend your money elsewhere because in the end, anyone is better than Finest Movers.       .

Service cost: $2200

My move of estate items from Florida to New Jersey was a disaster.  While the salesman & I went over in detail all items to be shipped(including detailed list of itees with dimensions), and I received a very resonable "Binding Moving Estimate", the driver who showed up 2 hours late insisted on an additional 45% price increase, or he would not move all the items.  I was in NJ with a personal friend in FLA to supervise the pick-up.  After a heated telephonic shouting match with the rudest driver possible, I told him to leave.  His supervisor called me back, and I settled on a 33% increase to $2,000, provided all the listed items be moved.  Nonetheless, when the driver finished, he pressured my friend to sign the shipping manifest, but left behind a good number of the items which were clearly listed on the Quote.  Calls to the office the next monday resulted in their insisting I pay an additional $250 for them to return for the other items, which I declined to accept.  I was not allowed to speak to anyone of authority, or more accurately, no one of authority was willing to get on the phone.
The delivery was suppose to take 5 to 7 days, but took 12 days.  The delivery driver and helper were polite, careful and professional.  However, 2 boxes were totally unaccounted for, and some other items were badly broken.  A number of delicate antique lamps were assumed to be in the boxes--totally missing---and the legs were fully broken off an antique table.  The driver acknowledged the issues in writing, and I paid the balance, being told to file a claim as the move was covered by basic insurance.  The claim process was a burden..pictures,  valuations etc..missing and broken items were valued over $4,000.  Again no body of authority would get on the phone to discuss or even to go over the process of finding the missing boxes.  The claim process took about 2 months and I was offered $37 in full settlement, provided I had the agreement notarized. 
The lessons I learned---don't accept a moving quote without a visit from a company rep.  Be cautioned that the basic insurance is worthless.  My wife would be much more emotional..as the items had sentimental value as well.  I found that FINEST MOVERS were anything but FINEST in their interest in customer service once the order is taken.  Somewhere, someone has some VERY nice antique lamps.
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Service cost: $2000

I was relocating cross country from Florida to Wyoming, and weighed the cost/benefits of renting a truck and towing my car vs. a moving company. I was worried about driving a big truck and making it to Wyoming in a timely manner. Finest Movers gave me the best quote. The movers were several hours late for pick up. I went several hundred dollars over my quote, despite my moving much of my own stuff in my car and the movers not packing judiciously. Then I waited two months for my property to arrive. Communication was poor and the guy who delivered was very rude. There were missing and damaged items. On top of that, the driver hired two guys off the street to help unload and reassemble my furniture! This being my first experience with a moving company, I'm not sure if that is common practice, but it seemed shady. Next time, I don't care if I'm moving from L.A. To Boston, I'll rent a truck and do it myself!!

Service cost: $3000

Now I understand the important of reviews before availing the service so thought of writing one. I hired Finest movers to move my luggage of 1 bedroom apartment from Dallas to Rhode Island. On the day of delivery the driver was rude and raised the price by $1000 saying volume of luggage is more than expected. I asked him to leave one of the manager calls me and says I need to pay $500 extra or they will not provide the service. That day being the last day in my apartment I had to succumb to their torture and accepted the price. As expected goods delivered were late and 2 boxes had my kitchen stuff all broken inspite of clearly written on the boxed being fragile. TV shelf / coffe table is damaged. Total loss of around $500, on calling they have sent Claim form asking me to buy a camera with  a roll and send them non digital photos. Another way of torturing their cusotmers.  I strongly suggest and advice avoid Finest movers at any cost or experience the pain like I did.

Service cost: $1800