Finest Movers Inc

I have used professional movers more than a dozen times admittedly always for overseas shipments (which you would think were more difficult) but FINEST MOVERS are by far the worst moving company I have ever experienced. I had little or no problems with any of the others I used & have never made a claim. So many things went wrong with this move I can barely begin to detail it however most all of the problems stemmed from their complete lack of communication once the order had been placed & deposit made. They just did not want to discuss anything. I was transferred repeatedly & half the time the calls were dropped. The original estimate they provided was out by 100% ($5.5 initially) they almost doubled the price & you have no right of refusal once they have your shipment loaded. Unless you want it sall unpacked. Although I did add a few additional items I withdrew several also but they still insisted on doubling the cost. Everytime I tried to calll them they would either not answer my call or it went to a machine - no calls were ever returned & I made dozens. Their answers were typically snippy & short and usually I was told to call back later. The van they originally sent was too small to take my shipment & arrived 5 hours late. They returned the next day to finish packing. The van was very old & leaked oil all over my driveway. The shipment was put into storage for 2 months & it took FINEST MOVERS 3 weeks to find a truck to deliver my shipment. The date changed 3 times & until I threatened legal action would have taken even longer. When it was finally delivered I noticed several items damaged  & commented to the movers who told me I had 30 days to detail & photograph everything & submit a claim. I did so but the claim was DENIED because they said it has to be made "within 48hrs"..I had over 100 boxes & other items to unpack & inspect..totally unrealistic to expect anyone to undertake this within 48 hours (espcially provide details & photographs). I had to resubmit everything to the Insurance company (MOVINGINSURANCER.com) recommended by FINEST MOVERS) who told me that FINEST MOVERS would not return their calls..surprise surprise - I could have told them that. The "documentation" provided by FINEST MOVERS was almost illegible & my copy could hardly be read. Bottom line I would not recommend FINEST MOVERS or the Insurance Company to move anything of mine in future & the Insurance was a total waste of money too. A bitter experience & one I hope no one else has to go through. Extremely unprofessional service AFTER deposit made. Once they have your stuff you are totally at their mercy & they know it!  .

Service cost: $10652

I was relocating cross country from Florida to Wyoming, and weighed the cost/benefits of renting a truck and towing my car vs. a moving company. I was worried about driving a big truck and making it to Wyoming in a timely manner. Finest Movers gave me the best quote. The movers were several hours late for pick up. I went several hundred dollars over my quote, despite my moving much of my own stuff in my car and the movers not packing judiciously. Then I waited two months for my property to arrive. Communication was poor and the guy who delivered was very rude. There were missing and damaged items. On top of that, the driver hired two guys off the street to help unload and reassemble my furniture! This being my first experience with a moving company, I'm not sure if that is common practice, but it seemed shady. Next time, I don't care if I'm moving from L.A. To Boston, I'll rent a truck and do it myself!!

Service cost: $3000

Now I understand the important of reviews before availing the service so thought of writing one. I hired Finest movers to move my luggage of 1 bedroom apartment from Dallas to Rhode Island. On the day of delivery the driver was rude and raised the price by $1000 saying volume of luggage is more than expected. I asked him to leave one of the manager calls me and says I need to pay $500 extra or they will not provide the service. That day being the last day in my apartment I had to succumb to their torture and accepted the price. As expected goods delivered were late and 2 boxes had my kitchen stuff all broken inspite of clearly written on the boxed being fragile. TV shelf / coffe table is damaged. Total loss of around $500, on calling they have sent Claim form asking me to buy a camera with  a roll and send them non digital photos. Another way of torturing their cusotmers.  I strongly suggest and advice avoid Finest movers at any cost or experience the pain like I did.

Service cost: $1800

Beware! This was an extremely painful experience. They will give you a quote, demand more $ when they show up and then take their sweet time delivering your items. Most of my things were damaged or broken. At first, their customer service is impeccable, but when they've got your stuff you'll be lucky to get them to answer the phone, much less tell you where your stuff is! They will try and say you went over your cubic footage allotment, that they are charging you for blankets and packaging. I finally had to threaten then with calling the authorities before I got my stuff delivered. Then the driver showed up by himself - so I had to help move my items into my new house at 10 pm on a Sunday night, in the dark! They also left some items behind in the closet at my old house. I guess since they weren't being watched like hawks they decided certain things were inconvenient to move so I found items left behind, literally thrown in closets. Also, they used my bathroom and urinated on the floor. I was told my items would not be unloaded and reloaded - false - that's exactly what happened. They go by several names so beware: finest movers, United transport, and movingservicesinc.Com run the other way. It was an awful experience with rude, incompetent people who will not return calls. Namely: Colin, Clif, Michelle (dispatch manager) and Isaac. The claim process is equally as painful and I've given up on getting any answers from them. I will be contacting any agencies that investigate fraud as I believe this is what kind of business they are running. Also - they will tell you they are a rated company with BBB. False - they actually are not accredited by BBB so no one can file a complaint so they maintain a decent rating. Do your research.Beware! This was an extremely painful experience. They will give you a quote, demand more $ when they show up and then take their sweet time delivering your items. Most of my things were damaged or broken. At first, their customer service is impeccable, but when they've got your stuff you'll be lucky to get them to answer the phone, much less tell you where your stuff is! They will try and say you went over your cubic footage allotment, that they are charging you for blankets and packaging. I finally had to threaten then with calling the authorities before I got my stuff delivered. Then the driver showed up by himself - so I had to help move my items into my new house at 10 pm on a Sunday night, in the dark! They also left some items behind in the closet at my old house. I guess since they weren't being watched like hawks they decided certain things were inconvenient to move so I found items left behind, literally thrown in closets. Also, they used my bathroom and urinated on the floor. I was told my items would not be unloaded and reloaded - false - that's exactly what happened. They go by several names so beware: finest movers, United transport, and movingservicesinc.Com run the other way. It was an awful experience with rude, incompetent people who will not return calls. Namely: Colin, Clif, Michelle (dispatch manager) and Isaac. The claim process is equally as painful and I've given up on getting any answers from them. I will be contacting any agencies that investigate fraud as I believe this is what kind of business they are running. Also - they will tell you they are a rated company with BBB. False - they actually are not accredited by BBB so no one can file a complaint so they maintain a decent rating. Do your research.

Service cost: $1967

I filled out a list of items which I want to move from Florida to California. The estimated price was around $2,900 including transport material, packing. After the guys packed everything into the truck (I decided to bring 2 queen beds less a table less and 4 chairs less) I was told that the price is now over $6,000! In order to get my furniture to California, I had to pay so that the truck would start. Next day I called Isaac, who is responsible and told him about my problem with the price. He told me that he will check on that and give me a call back right away. This was now 10 days ago, I have never heard back from him, either have I ever heard anything about the expected arriving time of my furniture!! I call them every day, they answer the phone rude and Isaac seems never to be available and they promise me every day that I'll get a call back in a few minutes. I never received a callback and I have no idea where my furniture is or when/if it will arrive at my new location. I just informed my lawyer and will do anything I can until I get part of my money back and my furniture has arrived here! I'll let you guys know about the outcome.

Service cost: $6100

Finest Movers stole over $3,000 worth of items including an HD camera, iPod and Professional KitchenAid Mixer. They damage 80% of my items all which totaled over $10,000. The head mover, Sean, forced me to pay him $550 for his personal commission, for a fictional long-carry fee - which was made out to him to cash. I was never compensated for any of my goods or stolen money. They blamed me for not making sure my things were packed correctly and for making sure my things were not stolen. They charged me over $1,000 extra for my move despite the fact that my initial estimate included a precise inventory list. I would NEVER recommend anyone to use this company. .

Service cost: $4162

PLEASE DO NOT USE THIS COMPANY!!  The total charge was almost twice the estimate; but I can see that it is hard to estimate when you don't see all the items. Although I have a feel now that they purposely giving such a low estimate to lure a client it. Here are our troubles with them: They broke a huge mirror, while packing it (about $400); told me that they have a shop they work with and they will put the new mirror in the frame and put it on the truck before it heads out. When my husband received our furniture in NYC there was no "fixed mirror" only empty frame.. When I called the company, the put me through Mr. Michaels (real "nice gentleman") who told me to "F**K OFF" and said that I should feel very lucky that I received my stuff at all.  Per contract the company is disassembling and reassembling your furniture.  Well, when they brought the furniture to NYC the driver only help my husband to assemble the basic structure of one bed; after the he said he has to go and LEFT.   All the furniture was left not assembled, glass shelves not unpacked (also in the contract), etc. On the top of that the large box with liquor was stolen; how more unprofessional can you go.. The sales person I was dealing with prior to the move was very nice.  Unfortunately his "nice" attitude has changed when they received 100% of our payment.  I emailed him about the mirror, mentioning how rude his general manager Mr. Michaels was, as well as the situation with poor delivery/reassembly service.  His attitude was totally different from before; basically he told me we are making it all up, we have to feel lucky we have received out stuff mostly undamaged, etc..  When I mentioned that I am very upset that it turned to be such a bad experience and unfortunately I will have to write a bad review for their business; instead of apologizing, he said that writing bad reviews is evil and called me a prima donna.. As I said - VERY UNPROFESSIONAL AND RUDE company. I hope my review will help other people to make a decision NOT TO USE FINEST MOVERS.

Service cost: $5000

Their name is a farce as they are clearly not the finest movers. They are a scam and run a "bait and switch" game with you along with threats. They operate out of 2 different office locations, but the phone number (1-800-234-5731) is the same for both. The website has this address: 16850-112 Collins Avenue, Sunny Isles, Florida 33160 The paperwork has this address: 2525 Park Lane, Hallandale, Florida 33009 Here is our story: My wife and I were moving to New York City from Tampa, Florida with a scheduled pickup date of July 3, 2013. We had a "binding estimate" from Alex Harmon at Finest Movers for $1889.00. We paid a 20% deposit via online check and thought everything was ready to go. We even called a few days prior and spoke to Ryan at Finest Movers and let him know we had a few less boxes, but a few more wardrobe boxes. He said "that won't be a problem since they aren't unusual shape". On the day of the mover, the mover's got to our apartment almost 3 hours late. The actual mover's did a good job in terms of the speed they worked getting our items packed. The foreman mentioned to my wife that the estimate the company gave was "really low" and that the cost was going to be much more. After packing all of our items into the truck, the foreman shows my wife that now the cost was going to be $5270 and 50% of that amount is due immediately. We were unable to contact Finest Movers that night since they were closed by the time the movers finished loading the truck. My wife was forced to pay $2446.50 that night. On July 5, my wife contacted Finest Movers and asked to speak to a manager. She kept getting transferred to a voicemail, where she left multiple messages. No one ever called her back. On Monday July 8th, she spoke to Ciara multiple times regarding the situation. She said she would look into it. She never did. She promised to call her back, which she never did. July 9th is when things turn a further turn for the worse. On July 9th, she called Finest Movers and was eventually transferred to Clifford Michaels, the general manager. She proceeded to explain the situation to Mr. Michaels, who then said he would give us a $400.00 discount. My wife then asked him "Do you think that is a fair amount?" Mr. Michaels responded with "F**k that, we're going to put a lien on all your stuff and sell it at auction" and hung up on her. My wife called back, and after being hung up on multiple (at least 4) times, finally got in touch with Ciara again. Ciara told her that in order to have our stuff delivered, we would have to send them an email or fax stating that we promise to pay the remaining amount in cash or postal order only. They had our stuff, what were we supposed to do? We sent the email to them and got a confirmation email stating the items would be delivered. The night prior to delivery, the driver called us saying they would need to use a separate truck for the delivery that would cost us an additional $550, which had to be paid in cash. Delivery was scheduled for July 12, 2013 They subcontracted the delivery to another company. The driver of this company stated that the truck was all packed when he went to pick it up. When he attempted to deliver our items, not only was my wife and her friend in shock, but so to were the deliverymen. Most of the boxes were severely damaged by water and physical damage (see pictures). One of our TVs was missing as well as one of our boxes (they had to make a second delivery Sunday July 14th with the TV and box). Much of the furniture was damaged (see pictures). Our form fitted mattress was loaded and stored incorrectly and now is all misshapen. The delivery man wrote was so shocked that he wrote us a letter with this information as well. We called Finest Movers on July 12, 2013 while the delivery was happening. I spoke to both Crystal and Elyse and explained what was happening. They told me their managers were in a meeting and one would call me when they finished. We have yet to hear from their manager, Leah Roberts (ext 103) or the general manager Clifford Michaels (ext 102). We will continue to contact them and see if they will honor their "100%  satisfaction guarantee" that is posted on their website. However, this guarantee was mentioned to Mr. Michaels when my wife spoke to him initially when he hung up on her, so we doubt we will get the 100% satisfaction guarantee.  .

Service cost: $5270